Contact Us

Phone: 1.800.763.1737
Fax: 1.800.763.1743

Shipping Guidelines

DZ Auto Shippers is a registered broker (ICC/MC676660) and will be referred to hereafter as DZ Auto Shippers. DZ Auto Shippers is a licensed and bonded Property Broker. DZ Auto Shippers is responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handle their own damage claims in a professional manner. Processing damage claims may take a few weeks, since the drivers must return to their terminals with the original Bill of Lading condition reports.

DZ Auto Shippers, per this agreement, agrees to ship the vehicle(s) described in the quotation, using a reliable carrier designated by DZ Auto Shippers, on or about the dates requested. As is standard in the auto transport industry, DZ Auto Shippers and carrier cannot guarantee specific pickup or delivery dates. DZ Auto Shippers or carrier are not responsible for car rentals.

This order is subject to all the terms and conditions of the carrier’s straight bill of lading. Copies of the bill of lading are available at the office of the carrier and are incorporated herein.

By the owner or shipper’s signature on the bill of lading, DZ Auto Shippers and carrier are authorized to transport the vehicle from the pickup point to the point of delivery. DZ Auto Shippers must be notified should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time.

DZ Auto Shippers does not guarantee any specific driver/carrier for the transport.

All payments for transport must be in the form of a cashier’s check or cash on delivery. The Customer (Owner of shipper) agrees that if the payment cannot be made by cashier’s check, the vehicle will be stored at Customer’s expense. Should the customer, for any reason, be unable to accept delivery, the vehicle will be placed in storage. Any and all storage and/or delivery costs will be the responsibility of the customer.

The Customer is responsible for preparing the vehicle for transport. All loose parts, protruding or fragile accessories, low hanging spoilers, fog lights, antennas, etc., must be removed or retracted and properly secured. DZ Auto Shippers or the carriers are not responsible for any part of the vehicle that might fall off during transport, nor are DZ Auto Shippers or the carrier responsible for damage to third-party vehicle(s) that might be involved.

The Customer is responsible for deactivating any alarm system and must provide necessary keys and/or remotes for these.

DZ Auto Shippers or carrier will not be responsible for any mechanical or electrical mal-functions, leaking fluids or exhaust systems.

DZ Auto Shippers or the carrier will not be responsible for convertible tops that are loose, torn , or exhibit visible wear. DZ Auto Shippers or carrier will not be responsible for vehicle boots, caps, masks, bras, or any other type of canvas or material covering.

It is the Customer or shipper’s responsibility to ensure that the vehicle(s) is in proper working order. Should vehicle(s) become inoperable during transport, $200.00 will be due at the time of delivery, in addition to any other moneys owed.

Federal regulations prohibit DZ Auto Shippers or its carrier from knowingly transporting vehicles with personal items anywhere in the vehicle. If unbeknown by DZ Auto Shippers or its carrier, such items are present in the vehicle(s), such items and any fines levied due to damage to such items, become the responsibility of the customer.

DZ Auto Shippers or its carrier will not be responsible for acts of God (earthquakes, floods, fire, tornado, sandstorms, or hail storms), damage due to flying objects from the sky or road during transport, or any form of vandalism. The Customer must maintain his/her insurance for this purpose.

Should any damage occur due to negligence of the carrier, all compensation must be paid at the time of delivery. All damage must be properly noted in the bill of lading, and signed by the driver and the Customer, regardless of weather conditions or time of day. Signing the bill of lading without any notation of damage serves to verify that the Customer or his agent has received the vehicle in good condition, and that DZ Auto Shippers and its agents are relieved of any further responsibility. The Customer or his agent must check the vehicle thoroughly upon delivery.

Within 24 hours of delivery, DZ Auto Shippers or its agents must be notified of any damage that may have occurred during transport. The Customer must submit directly to the carrier, in writing, a thorough description of the damage, along with clear pictures, and 2 estimates within 10 days of receipt of the vehicle in question, for any resolution of the problem to be initiated. DZ Auto Shippers, in good faith, will assist the Customer in this effort should such a problem occur, but in no way will DZ Auto Shippers assume responsibility for any negligence of the assigned carrier. If the value of the Customer’s vehicle is higher than the market value, DZ Auto Shippers recommends that the Customer purchase a special insurance rider.

In no circumstance can DZ Auto Shippers be held liable for damages caused by the designated carrier.

If the Customer places an order with us, the Customer has the option to cancel any time prior to the vehicle in question being assigned to a transporter, at no cost to the Customer. If the vehicle is booked on a transporter prior to the Customer’s fax or e-mail of cancellation, the Customer will lose the amount of the deposit and any applicable IP fee. If a full payment is made by credit card, any card processing surcharge is not refundable. DZ Auto Shippers should have until the date of availability to work with before the order can be cancelled. All refunds are made in a form of check and do not include the credit card fee if payment was made in full.

If the assigned driver is unable to pick up a Customer's car at their designated pickup address due to traffic, street, or legal restrictions, the Customer must meet the driver at a nearby location to load the car.

If the Customer has a dispute regarding charges, the Customer shall notify DZ Auto Shippers in writing. Should disputes be pursued by the Customer, the Customer shall assume any costs for the dispute/charge-back, including, but not limited to attorney's fees and collection agency fees.

Our Utah office

Phone: 801.467.6002 3439 south 300 east, Salt Lake City, Utah 84115

Our Saint Louis office

Phone: 314.578.9896 - 5900 South Kingshighway, St Louis, MO 63109